FAQ

What types of products does Modern Wear Hub offer?

We specialize in versatile, affordable fashion for the entire family. Our collections include trendy accessories, comfortable activewear, stylish clothing for men and women, baby clothing (0-24 months), children’s wear, footwear including boots and clogs, and various outerwear options like coats, jackets, and denim.

How do I determine the right size for my order?

We provide detailed size charts for all our clothing items. Please refer to these charts before placing your order, as sizes may vary across different product lines. If you need assistance determining your size, our customer support team can provide guidance based on your measurements.

Are your products suitable for everyday wear?

Absolutely! Our collections are designed to blend versatility with affordability, making them perfect for day-to-day activities, casual outings, and various lifestyle needs. From comfortable activewear to stylish day and casual clothing, we focus on both style and practicality.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if your order hasn’t yet been processed for shipping.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Where does Modern Wear Hub ship?

We offer global delivery to most countries! However, due to logistical constraints, we currently cannot ship to some remote areas and parts of Asia.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat fee): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch

How long does order processing take?

Orders are typically processed within 1-2 business days before shipment. Delivery times begin after this processing period.

Will I receive tracking information for my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your package’s journey to your doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll guide you through the process and provide a return authorization number.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

How can I contact customer service?

Our friendly customer support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

What are your customer service hours?

Our team monitors emails Monday through Friday during regular business hours (9:00 AM – 5:00 PM CST). We strive to respond to all inquiries within one business day.